This is a translation of the original German document and for convenience purposes only.
Withdrawal Instructions
Right of Withdrawal for Consumers
If the Buyer is a consumer within the meaning of § 13 BGB (any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity), the following applies:
Withdrawal Instructions
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us IDEALDERM GmbH
Ms Faiza Lemoine
Albstr. 2
D-73432 Aalen
Tel: +49 (0) 7367 92494 10
Email: info@idealderm.com
by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, less the delivery costs incurred, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
After withdrawal, the costs of return shipping shall be borne by the Buyer.
In view of the fragility of the products, the Customer must ensure that shipping is carried out properly. The products must be carefully packaged and protected against shocks. Simple envelopes such as padded envelopes must be replaced by sturdy cardboard, double cardboard if possible, in order to avoid damage to fragile products during transport.
In the event of damage to or loss of the parcel contents (e.g. a product offered according to the value of the order), IDEALDERM has the right to request reimbursement of the amount of the products and/or the products sent free of charge.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
- Contracts for the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.