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1) Products & Prices

  • Product info

    Prospective buyers can contact by phone (+49 (0) 7367 92494-10 or fax: -12)
    or via E-Mail contact the customer service.
    The expert team offers a free consultation and answers you usually all questions about all IDEALDERM products.

2) Questions BEFORE purchase

  • How do I reach the customer service?


    Prospective buyers can contact by phone (+49 (0) 7367 92494-10 or fax: -12) or by mailcontact the customer service. The expert team offers a free consultation and answers you usually all questions about all IDEALDERM products.

  • International shipping?

    Delivery abroad is possible!

    Under the following link you will findour shipping information!

  • Is EXPRESS shipping possible?

    Unfortunately, we currently do not offer EXPRESS shipping to save you unnecessary and high costs. Our current delivery time is very good. The delivery usually takes place immediately after receipt of payment.

    Under the following link you will findour delivery times!

  • Shipping costs for end users

    The shipping costs within Germany are 3.95 € per order.
    For an amount over 50 € the shipping costs are 0 € all over the world.

    Under the following link you will find our shipping information!

  • What are the payment options?

    Under the following link you will find our payment options!

3) Questions AFTER purchase

  • How long does the delivery take?

    The estimated delivery time is visible when ordering.Please take into account the specified delivery time only after receipt of payment.

    The delivery usually takes place immediately after receipt of payment.

    Under the following link you will find our delivery times!

  • Change delivery address

    This is possible as long as the order has not yet been sent.
    The customer must contact us immediately by phone.

    Under the following link you will find our contact details!

  • Change the order

    Change of order is possible as long as the order has not yet been sent.
    Should this result in an overpayment, the customer receives a coupon for the overpaid amount, which he can redeem at the next order.

  • Complaint conditions?

    • An item was delivered damaged or defective

    • An incorrect article was delivered

    • The ordered quantity deviates from the number of items delivered

    Attention: Already opened and used products can not be taken back according to legal regulations for hygienic reasons!
    We ask for your understanding.

  • Didn't get our email?

    If you don’t see an email from us within a few minutes, a few things could have happened:

    - The email is in your spam folder. (Sometimes things get lost in there.)
    - The email address you entered had a mistake or typo. (Happens to the best of us.)
    - You accidentally gave us another email address. (Usually a work or personal one instead of the one you meant.)
    - We can’t deliver the email to this address. (Usually because of corporate firewalls or filtering.)

  • How can I cancel an order?

    If you want to cancel an order, the fastest way is to do it through your customer account. Simply choose order and cancel.

    Otherwise, our customer service will be glad to help you. Simply contact them by e-mail (reply to the order confirmation) or telephone. Please indicate "cancellation" and the order number as subject.

  • How does the return work?

    The return must be done within 14 days after receipt of the shipment and at your own expense. Attention: Already opened and used products can not be taken back according to legal regulations for hygienic reasons! We ask for your understanding.

  • How is the refund done?

    Once the return has arrived and the goods receipt has beenrecorded, we will refund you the full amount. The refund will take up to 4 weeks, depending on the method of payment. Attention: Already opened and used products can not be taken back according to legal regulations for hygienic reasons! We ask for your understanding.

    The return address is the following :

    IDEALDERM GmbH

    Albstr. 2

    D-73432 Aalen

  • Shipping service

    The shipping service provider varies depending on the product and country of delivery.
    We ship with shipping service providers like DHL and Deutsche Post.

  • Track Order

    We can provide you with a tracking code of the shipment. This will be sent to you automatically after the shipment of the goods via e-mail in the shipping confirmation.