This is a translation of the original German document and for convenience purposes only.

Terms for returning products

Right of Withdrawal

If the buyer is a consumer as defined in § 13 BGB (any natural person who enters into a transaction for purposes that can be attributed primarily neither commercial nor independent professional activity) the following applies:

Cancellation

Withdrawal

You have to withdraw from this contract within fourteen days without giving any reasons. The withdrawal period is fourteen days from the day have taken to you, or a representative of your third party, other than the carrier and the goods in possession or has. 
To exercise your right, you have to 
company idealderm 
Ms Faiza Lemoine 
Weiße Steige 10
D-73431 Aalen
Fax: +49 7361 9213712 
E-mail: 

Inform (one of sent by mail letter, for example, fax or e-mail) by means of a clear statement about your decision to withdraw from this contract. You can do so using the attached model withdrawal form, however, is not mandatory. it made to safeguard the withdrawal period is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal deadline.

Effects of withdrawal
If you withdraw from this contract, we have put all the payments that we have received from you, including delivery costs (except for the additional costs arising from the fact that you are a type of delivery other than the offered by us have chosen cheapest Shipping), immediately and repay at the latest within fourteen days from the date on which the notification was received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment. 
We can withhold reimbursement until we have received the goods back, or until you have demonstrated that you have sent back the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which they notify us of any cancellation of this contract to us or to pass. The deadline is met if you send the goods before the period of fourteen days.

They bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods if the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.

Exclusion of right of withdrawal

The right does not apply to the following contracts:

  • Contracts for the supply of sealed goods which are not suitable for reasons of health or hygiene to return if their seal was removed after delivery.
  • Contracts to supply audio or video recordings or computer software in a sealed package, if the seal has been removed after the delivery.

You agree that the translation is provided for convenience only and that the German language version will govern your use of the Site and your purchase of products.

This is a translation of the original German document and for convenience purposes only.


Cancellation
Right of Withdrawal

If the buyer is a consumer as defined in § 13 BGB (any natural person who enters into a transaction for purposes which can be attributed mostly neither commercial nor its independent vocational activity) the following shall apply:

Cancellation

Withdrawal

You have the right to withdraw within fourteen days without giving a reason this contract. The withdrawal period is fourteen days from the date, have taken to buy, or a representative of your third party other than the carrier and possession of the goods or has. 
To exercise your right, you have to 
Company idealderm 
Mme Faiza Lemoine 
Weisse Steige 10 
D-73431 Aalen 
Tel: +49 7361 9213710 
Fax: +49 7361 9213712 
E-mail:

by way of unambiguous statement (eg a consigned by post mail, fax or e-mail) of your decision to withdraw from this contract, inform. You can sure use the attached model withdrawal form, which is not mandatory, however. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract to us or passed. The deadline is met if you send the goods before the period of fourteen days.

They bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods, where the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.

Exclusion of right

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of sealed goods which are not suitable for reasons of health or hygiene to return when their unsealed after delivery.
Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

You agree that the translation is provided for convenience only and that the German language version will govern your use of the Site and your purchase of products.